Interactive option app
Use link buttons instead. For an overview of how interactive messages work, message buttons included, see interactive messages. Everything that follows builds on the interactive message framework. And, yes, buttons can be delightfully combined with message menus. You'll be building messages that contain attachments and attachment actions.
You may want to review how basic message formatting and message attachments typically work. Interactive messages are made up of very simple building blocks that can be combined, modified, and removed based on your server's responses to create interactive experiences.
Here's a message with buttons containing simple values for the most important fields you'll use when composing interactive messages. Your messages may get more complex than this, and we'll dive into a more complex example later. This message has some light text, three specific buttons, including one that looks like a destructive action. Try it in the message builder! If this message appeared within a channel or direct message, and a user clicked on Chess , your registered action URL would receive a payload of JSON identifying the specific set of message buttons:.
For a comprehensive accounting of all the fields related to interactive messages, please consult the dedicated field guide. If curious about other formatting opportunities, check out our formatting guide and these details on attaching content to messages.
With Dimelo Mobile, companies can make their mobile apps interactive by offering users an intuitive way to communicate with customer service reps that is similar to using WhatsApp, Facebook Messenger, or SMS.
Some of our clients have made comments like these: The main thing to remember is that with instant messaging, there is no wait time, which has a very positive impact on user experience, as well as resource management at the contact center. Before comparing the two solutions, it's useful to define live chat, which is a solution that can be integrated into a website enabling the synchronous real-time exchange of text messages with a customer service representative.
A session cannot be created if an agent is not available, in which case the user is put on hold, as he or she would be when calling in to a call center. What this means is that the user must wait until an agent is available and remain on the company website. Therefore, the company must ensure that there are enough reps available to minimize customer wait time.
During high-volume periods, the risk, of course, is "no answer" or, in other words, the customer's request gets no response, which is very frustrating for your clients. You have undoubtedly used an instant messaging service: There are numerous technological solutions for this same purpose. Instant messaging allows synchronous or asynchronous exchanges of text or multimedia messages through an application a "rich client" in computer speak.
Because it is an application, the instant messaging app has access to the features of the underlying operating system: Instant messaging does not necessarily require a session to be created. Even if the message recipient is not available, the user can send a message.
The recipient will be notified of the message by the application and will respond as soon as possible. The user might, therefore, receive either a response in real time, or a notification that the message has been received by a rep. The user can then go on about his business and is not forced to sit and wait for a response.